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Privacy Policy
Last Updated: February 17, 2026
Vertex Virtual Support ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
Visit our website
Submit information through our forms
Book a consultation
Engage our services
Interact with our advertisements (including Facebook and Instagram)
By using our website or submitting your personal information, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We may collect personal information including:
Full name
Email address
Phone number
Business name
Job title (if applicable)
Service inquiries or communications
IP address
Device and browser information
Automatically Collected Information
When you visit our website, we may collect:
Browser type
Device type
Pages visited
Time spent on our website
Referral source (including advertisements)
We collect this information through cookies and tracking technologies.
2. How We Collect Personal Information
We collect personal information when you:
Complete a contact or inquiry form
Book a consultation
Subscribe to marketing updates
Engage with our advertisements
Communicate with us via email or messaging platforms
We may also collect information from third-party advertising platforms such as Meta (Facebook and Instagram) and Google when you interact with our ads.
3. Why We Collect and Use Personal Information
We collect and use personal information to:
Provide virtual assistant and business support services
Respond to inquiries
Schedule consultations and onboarding
Deliver requested services
Send service updates or marketing communications (with consent)
Improve website functionality and advertising performance
Analyse business and customer needs
Comply with legal obligations
We only collect personal information that is reasonably necessary for our business activities.
4. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information to trusted third parties who assist us in operating our business, including:
CRM and communication platforms
Scheduling software providers
Email marketing providers
Website analytics services
Advertising platforms (such as Meta and Google)
IT and hosting providers
These service providers are required to handle your information in accordance with privacy laws and only for the purposes we authorise.
5. Overseas Disclosure of Personal Information (APP 8)
Vertex Virtual Support operates internationally. Personal information may be stored or processed in:
The Philippines
Australia
The United States
Other countries where our service providers operate
By providing your information, you acknowledge that your personal information may be transferred overseas. We take reasonable steps to ensure that overseas recipients comply with the Australian Privacy Principles or equivalent privacy standards.
6. Cookies and Advertising Technologies
We use cookies and tracking technologies to:
Enable website functionality
Analyse traffic and performance
Improve user experience
Deliver targeted advertising
We use tools provided by Meta Platforms, Inc., including:
Facebook Pixel
Conversion Tracking
Custom Audiences
Remarketing
These technologies allow us to measure advertising performance and deliver relevant ads.
You can manage your advertising preferences via your Facebook Ad Settings or browser settings.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:
Secure hosting environments
SSL encryption
Restricted access controls
Secure third-party service providers
While we implement safeguards, no system is completely secure.
8. Access and Correction (APP 12 & 13)
You have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
To request access or correction, please contact us at:
We will respond within a reasonable timeframe and may require identity verification.
9. Direct Marketing
We may use your personal information to send marketing communications if you have consented or where permitted by law.
You may opt out at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
We comply with the Spam Act 2003 (Cth).
10. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Maintain business records
Meet legal and regulatory requirements
Resolve disputes
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us at:
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
12. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised “Last Updated” date.
14. Contact Details
Vertex Virtual Support
Email: admin@vertexsupport.com.au
Website:https://www.vertexsupport.com.au/
Operating in: Philippines and Australia
Terms of Service
Last Updated: February 17, 2026
1. Overview
Welcome to Vertex Virtual Support (“we”, “us”, “our”).
These Terms of Service (“Terms”) govern your access to and use of our website and professional virtual assistant services (the “Services”).
By accessing our website, engaging our services, submitting inquiries, or entering into a service agreement with us, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not use our Services.
2. Nature of Services
Vertex Virtual Support is a virtual assistant and remote business support agency providing services including but not limited to:
Administrative support
Customer service support
Marketing assistance
Social media management
Lead generation
Operations support
Back-office services
Specific services, deliverables, timelines, and fees will be outlined in a separate written agreement, proposal, or service contract.
3. Client Responsibilities
By engaging our Services, you agree that:
You will provide accurate and complete information.
You will provide timely access to systems, tools, and materials required for us to perform the Services.
You are responsible for ensuring your business complies with applicable laws and regulations.
You retain full responsibility for final decisions made in your business.
We are not responsible for delays caused by incomplete information, lack of access, or failure to provide required materials.
4. Fees and Payment
Fees for Services will be outlined in your service agreement, invoice, or proposal.
Unless otherwise agreed:
Payments are due on the date stated on the invoice.
Late payments may incur suspension of services.
All fees are exclusive of GST unless otherwise stated.
You are responsible for any applicable taxes under Australian law.
We reserve the right to adjust pricing with prior written notice.
5. No Guaranteed Results
While we aim to deliver high-quality professional support, we do not guarantee:
Specific business results
Revenue increases
Lead conversion rates
Marketing performance outcomes
All business decisions and outcomes remain your responsibility.
6. Intellectual Property
Unless otherwise agreed in writing:
You retain ownership of materials and content you provide.
You grant us a non-exclusive licence to use your materials solely for the purpose of delivering the Services.
Upon full payment, work product created specifically for you will belong to you.
We retain ownership of:
Our internal systems
Processes
Templates
Methodologies
Training materials
Pre-existing intellectual property
7. Confidentiality
Both parties agree to keep confidential any non-public business, financial, technical, or operational information disclosed during the engagement.
Confidential information must not be disclosed to third parties unless:
Required by law
With written consent
Necessary for service delivery under strict confidentiality obligations
8. Independent Contractor Relationship
Vertex Virtual Support provides services as an independent contractor.
Nothing in these Terms creates:
An employment relationship
A partnership
A joint venture
An agency relationship
We are not employees of your business.
9. Limitation of Liability (Australian Consumer Law)
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL) or other applicable legislation that cannot be excluded.
To the maximum extent permitted by law:
Our liability is limited to the resupply of the Services or the cost of resupplying the Services.
We are not liable for indirect, incidental, special, or consequential loss, including loss of profit, revenue, data, or business opportunities.
Our total aggregate liability shall not exceed the total fees paid to us in the preceding three (3) months.
10. Indemnity
You agree to indemnify and hold harmless Vertex Virtual Support, its directors, contractors, and affiliates from any claims, liabilities, losses, or damages arising from:
Your breach of these Terms
Your misuse of the Services
Your violation of applicable laws
Your business operations or decisions
11. Website Use
You agree not to:
Use our website for unlawful purposes
Attempt to hack, interfere, or disrupt our systems
Reproduce or copy website content without permission
Upload malicious code or software
We reserve the right to suspend access to users who violate these Terms.
12. Third-Party Services
We may use third-party tools, platforms, or software (including CRM systems, communication tools, advertising platforms, or analytics services).
We are not responsible for:
Third-party system outages
Platform policy changes
Data breaches outside our control
Your use of third-party platforms is subject to their own terms and policies.
13. Termination
Either party may terminate services in accordance with the agreed service contract.
We may suspend or terminate services if:
Payment is overdue
You breach these Terms
Continued service would violate applicable laws
Outstanding fees remain payable upon termination.
14. Governing Law
These Terms are governed by the laws of Australia.
You agree to submit to the exclusive jurisdiction of the courts of the State or Territory in which Vertex Virtual Support operates.
15. Changes to These Terms
We may update these Terms from time to time. Updated versions will be published on our website with a revised “Last Updated” date.
Continued use of our Services constitutes acceptance of any changes.
16. Contact Information
Vertex Virtual Support
Email: admin@vertexsupport.com.au
Website:https://www.vertexsupport.com.au
Operating in: Australia and the Philippines